Effective Date: [9.28.2023]

Thank you for choosing Serene Farms. This Shipping Policy outlines the details of our shipping process to provide you with a clear understanding of what to expect when you order products from our website, SereneFarms.com (the “Site”).

1. Shipping Options

We offer multiple shipping options to cater to your needs. The available shipping methods and associated costs will be presented during the checkout process. These options may include standard shipping, express shipping, or other specialized services.

2. Order Processing Time

Our team works diligently to process and prepare your order promptly. Most orders are processed and shipped within 1 business day after confirmation of payment. In case of any delays or changes in processing time, we will promptly notify you.

3. Shipping Times

The shipping times may vary depending on your chosen shipping method and your location. Estimated delivery times will be provided during the checkout process. These estimates are based on normal shipping conditions and may be subject to change due to unforeseen circumstances.

4. Shipping Restrictions

We currently ship to the United States only. Delta 8 THC is currently illegal in 14 states and will NOT be shipped to: Alaska, Colorado, Delaware, Idaho, Iowa, Montana, New York, Nevada, North Dakota, Oregon, Rhode Island, Vermont, Utah and Washington. If an order is placed for Delta 8 from these states, we will reject and refund the order within 24 hours and the products will not be shipped. 

5. Order Tracking

Upon shipment, you will receive a tracking number or link that allows you to track the status of your order in real-time. This tracking information will be sent to the email address provided during the checkout process.

6. Shipping Address

Please ensure that the shipping address provided during the checkout process is accurate and complete. We cannot be held responsible for delivery issues caused by incorrect or incomplete addresses. If you need to make changes to your shipping address, please contact our customer support team as soon as possible.

7. Shipping Delays

While we make every effort to meet estimated delivery times, there may be factors beyond our control that can cause delays. Such factors may include weather conditions, customs delays, or carrier disruptions. We will do our best to keep you informed in case of any delays.

8. Shipping Fees

Shipping fees are calculated based on the shipping method selected, the destination, and the weight and dimensions of the products in your order. The exact shipping cost will be displayed during the checkout process for your review before finalizing your purchase. Orders of $99 or more BEFORE tax will be shipped for free via USPS 2-day priority shipping.

9. Order Receipt and Inspection

Upon receiving your order, please inspect the products for any damage or discrepancies. If you find any issues, contact our customer support team within 2 days of receipt, and we will assist you in resolving the matter.

10. Contact Us

If you have any questions or require further information regarding our Shipping Policy, please contact our customer support team at: Support @ SereneFarms.com

We appreciate your trust in Serene Farms, and we are dedicated to ensuring a smooth and reliable shipping process for your orders. Your satisfaction is important to us, and we are committed to providing you with a serene shopping experience.